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Technology Support Technician (ITS)

Summary Information:
Employer: Jackson Public Schools
Position Type: Administrative/Support
Categories: Computer/Network Technician
School / Org: Jackson Public Schools
Location: Jackson, Mississippi
FTE: 1
No. of Positions: 1
Reference #: 1744
Posting Date: Thursday, 16 May 2019
Closing Date: Open Until Filled

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Jackson Public Schools are looking for qualified applicants for the following position:

Position: Technology Support Technician (ITS)

Work experience with: end-user support, and troubleshooting hardware and software problems in a LAN environment
1 year of technology and/or network support experience preferred
Associates Degree preferred; previous years of experience in a related area will be considered in lieu of degree
Has knowledge of commonly-used concepts, practices, and procedures as it relates to Mac
OS X, Microsoft Windows and peripheral support
Knowledge of various Window Operating systems as well as various Internet browsers and their plug-ins is preferred.
Able to follow instructions and complete given assignments

REPORTS TO Helpdesk Administrator

Supports the district by installing and supporting Windows desktops, peripherals, and application software packages

Relies on instructions and pre-established guidelines to perform the functions of the job
Closely works with assigned tier 2 technology support personnel to support LANs in regards to Windows, Apple, and peripheral installation/maintenance.
Reviews ITS site level documentation
Improves technical skills by researching manuals and reading related technical publications
Travels within district as required (travel reimbursement when applicable)
Performs other related duties as requested or assigned

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The job posting above from Jackson Public Schools may require certification levels, qualifications or eligibility requirements for being employed in the United States or the state of Mississippi. Please read the postings carefully! DO NOT apply or send unsolicited resumes if you do not meet the requirements listed by Jackson Public Schools in their postings.

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